How do I order?
Online shopping at The Amber Loft is highly intuitive. Click on item you want, select the size and colour and click “Add to Cart”. While we do keep the items in your cart for you for 60 minutes, please note your order will only be completed upon checkout i.e. payment.
I’m not comfortable with online shopping. Do you have a physical store?
We completely understand. Fittings can be arranged based on appointment. Our showroom is at 80 Changi Road, #02-14 Centropod. (Trust us, you don’t want to make the hike here only to find us busy running around the rest of the island).
Please make an appointment with us by dropping an email to firstname.lastname@example.org.
What if an item is out of stock?
We can’t promise to bring the item back, but if you wish to be notified should the item become available again, please drop us an email at email@example.com
Do I need to create an account to make a purchase?
You don’t have to, but creating an account is easy-peasy. If you create a customer account, you wouldn’t have to key in your details every time you order. Click here
What are the available modes of payment?
At this moment, we only accept Paypal and bank transfers.
How much do you charge for shipping/ Do you ship overseas?
We offer free shipping for orders over SGD100 within Singapore. For orders under SGD100, a local shipping fee of $5 applies.
We also ship to Malaysia, the shipping fee is based on the weight of the parcel and starts from $9.
For other international orders, please email us at firstname.lastname@example.org for a quote.
How long will it take for my order to arrive?
Local delivery in Singapore will take 3-5 business days.
Help there’s something wrong with my order!
Received the wrong item? Parcel damaged en-route? We’re so sorry! Please email us at email@example.com and we will sort it out asap.
Can I return my purchase?
We’re sorry you didn’t love your purchase. We will accept your returned item(s) in exchange for a 6 month in-store credit voucher. Please review our Return and Exchange policy to help us process your return without delay.
- New & Unworn – items must be in original condition, with ALL hangtags attached.
- Return Form – please include the full original invoice from your order, with the return information filled out on the back.
- 10 working days – Items must be returned to us within 10 working days of the date of receipt. Returns received after this timeframe will be shipped back via regular post without refund. We recommend that you send your returned items using a traceable mode (e.g. registered mail), as we will not be responsible for any lost mail sent through non-traceable methods. Please note that return shipping costs will not be reimbursed by The Amber Loft.
The above Return and Exchange Policy applies ONLY to regular-priced items. Items bought with promotional codes (unless stated otherwise), sales items and accessories are excluded.
The Amber Loft reserves the right to change this Return and Exchange Policy at any time.
Here’s how to make a return:
– Pack the item(s) and the completed Returns Form together
– Send your parcel using a traceable mode of delivery to:
80 Changi Road, #02-14 Centropod Singapore 419715
A return may only be processed when your parcel reaches us. It is most advisable for a return to be sent via registered modes as we would not be responsible for any lost mail sent back through non-traceable mailing options.
Can I exchange my item?
We do not handle exchanges at the moment. Please make a new order after the return has been successfully processed.
Can the expiry of the credit vouchers be extended?
Store credit vouchers are strictly non-refundable, non-extendable and non-transferable.