FAQ
How do I order?
Online shopping at The Amber Loft is highly intuitive. Click on item you want, select the size and colour and click “Add to Cart”. While we do keep the items in your cart for you for 60 minutes, please note your order will only be completed upon checkout i.e. payment.
I’m not comfortable with online shopping. Do you have a physical store?
We completely understand. Fittings can be arranged based on appointment. Our showroom is at 80 Changi Road, #02-14 Centropod. (Trust us, you don’t want to make the hike here only to find the showroom closed.)
Please make an appointment with us by dropping an email to customercare@theamberloft.com or via whatsapp at 8289 7883
What if an item is out of stock?
We can’t promise to bring the item back, but if you wish to be notified should the item become available again, please click on the "Notify me when back in stock" button
Do I need to create an account to make a purchase?
You don’t have to, but creating an account is easy-peasy. If you create a customer account, you wouldn’t have to key in your details every time you order. Click here
What are the available modes of payment?
At this moment, we accept Paypal, Credit Cards, bank transfers, Paynow and FavePay.
How much do you charge for shipping/ Do you ship overseas?
We offer free shipping for orders over SGD100 within Singapore. For orders under SGD100, a local shipping fee of $5 applies.
For orders to Malaysia, we offer free shipping for orders over SGD150. For orders under SGD150, a shipping fee of $8 applies.
We also ship to the following countries:
Brunei, China, Hong Kong, Indonesia, Japan, Macao, Philippines, South Korea, Taiwan, Thailand, and Vietnam
Shipping to the above countries is calculated based on the weight of the shipment and is quoted upon check-out. Please note that overseas shipments might be subject to import duties imposed by your local customs authorities. Please check with your local authorities on import duties. We have no control over international duties.
How long will it take for my order to arrive?
Local delivery in Singapore will take 3-5 business days. Delivery to Peninsula Malaysia takes 6-8 working days. Delivery to East Malaysia might take up to 10 working days.
Help there’s something wrong with my order!
Received the wrong item? Parcel damaged en-route? We’re so sorry! Please email us at customercare@theamberloft.com and we will sort it out asap.
Can I exchange my item?
We allow exchanges for items purchased from our online store within 10 working days of delivery. If you're not satisfied with the item you received, you may exchange it for a different style, size or color, subject to availability.
To initiate an exchange, please contact us at customercare@theamberloft.com or whatsapp at 8289 7883 to arrange for a visit to our showroom. Our team will guide you through the process and provide you with a suitable exchange item.
Please bring the item, along with the original packaging and a copy of your order confirmation email, to facilitate the exchange process.
Can I return my purchase?
We do not accept returns for products purchased from our online store. We only offer exchanges for different styles, sizes or colors, as stated above.
Exceptions
If you receive a damaged or defective item, please contact us immediately at customercare@theamberloft.com. Our team will assess the issue and provide you with a suitable solution, which may include an exchange or a refund.
If you have any questions or concerns about our return and exchange policy, please feel free to contact us at the above email.
Thank you for choosing The Amber Loft, and we look forward to serving you.